Privacy Policy

At Cache Pets (“Company,” “we,” “our,” or “us”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you:

• Complete a contact form
• Request a meet-and-greet or booking
• Call, text, or email us
• Subscribe to updates or marketing communications
• Communicate with us through our website

The information we collect may include:

• Name
• Email address
• Phone number
• Home address or service location
• Your dog’s name, breed, age, and temperament
• Veterinary and emergency contact details
• Feeding, medication, and care instructions
• Home access details needed to provide care
• Any other information you choose to provide

We may also automatically collect certain non-personal information when you visit our website, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of your visit
• Referring website
• Website usage data collected through cookies and analytics tools

How We Use Your Information

We use your information to:

• Respond to your inquiries
• Schedule meet-and-greets, walks, visits, and sitting stays
• Provide quotes and service information
• Deliver the pet care services you request
• Care for your pet safely, including contacting your veterinarian in an emergency
• Send you photo updates and walk reports
• Improve our website and customer experience
• Communicate important updates regarding your booking
• Send marketing communications when permitted by law or with your consent
• Comply with legal obligations

Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.

Cookies may help us:

• Remember your preferences
• Analyze website traffic
• Improve website performance
• Measure the effectiveness of marketing campaigns

You may disable cookies through your browser settings; however, some features of the website may not function properly.

Information Sharing

We respect your privacy.

We do not sell your personal information.

We may share your information only when necessary to:

• Provide requested services
• Work with trusted service providers that assist in operating our business, such as scheduling or payment platforms
• Contact your veterinarian or emergency contact on your behalf
• Process customer inquiries
• Comply with legal requirements
• Protect our legal rights or the safety of people and animals

Any third-party service providers are expected to safeguard your information and use it only for the services they provide on our behalf.

Photos of Your Pet

We take photos and videos of your pet during our services and share them with you as part of our updates. With your permission, we may also share these images on our website or social media. You may ask us at any time not to publish images of your pet, and we will honor that request.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Home access details, such as key codes, are kept confidential and used only to provide the services you have booked.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Choices

You may choose to:

• Request access to your personal information
• Request corrections to inaccurate information
• Request deletion of your personal information where permitted by law
• Opt out of receiving marketing emails by following the unsubscribe instructions included in those communications

To exercise these rights, please contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that we have collected information from a child under 13, we will take reasonable steps to delete it.

Your Utah Privacy Rights

If you are a Utah resident, you may have additional privacy rights under applicable Utah law, including the Utah Consumer Privacy Act (UCPA).

Depending on your circumstances, you may have the right to:

• Know what personal information we collect
• Request access to your personal information
• Request deletion of eligible personal information
• Obtain a copy of the personal information you provided to us
• Opt out of targeted advertising or the sale of personal information

To exercise your rights, please contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

Any updates will be posted on this page with a revised Effective Date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us.

Cache Pets
Email: lillie@cachepups.com
Phone: (435) 294-5294
Service Area: Logan, UT and the surrounding Cache Valley area